Strategy

Our strategy – Sustainable Growth We launched our updated strategy, “Sustainable Growth”, in May 2022. Our strategy delivers on Caverion’s purpose of enabling performance and people’s wellbeing in smart and sustainable built environments. What makes our company unique is that we create sustainable impact for every customer with the solutions we design and deliver, reliably and transparently every time . Sustainable impact for our customers means we develop and deliver long-lasting solutions for their built assets and improve sustainability and energy efficiency of their built environment. During this strategy period, we aim to increase the share of our solutions business and grow both organically and by balanced M&A. We are ready for sustainable growth Our strategy is supported by megatrends in our industry, including: The megatrends have developed in our favor in recent years and support our growth. We are seeing a general increasing interest for services supporting sustainability, such as energy management and advisory services, driven by regulation and the expected governmental and EU stimulus packages supporting investments in green growth. Our strategic themes build the bridge between the previous and the future strategy periods. We continue to focus on:  The most attractive employer Focusing on attracting and growing the right people Empowering Building Performance culture Leading people and performance with passion and care More valuable solutions to our customers We have own digital products and capabilities core to delivery or giving us a competitive edge We digitalise our processes to empower people to serve customers reliably and transparently Sustainable value for our stakeholders We maximise our positive handprint by advising our customers We comply with requirements supported by meaningful reporting and supplier collaboration The best customer experience We stay true to our purpose and our promise of Building Performance in every interaction Customer experience is a priority in every business decision Building a clear differentiation We create sustainable impact for every customer with the solutions we design and deliver, reliably and transparently every time. We build our differentiation by: focusing on four carefully selected winning capabilities that guide our way of working both internally and with our customers and investing in three business focal areas that define the development of our business portfolio going forward. Business focus Our future business focus includes: Balanced base business in the right locations and with the right people Building a base for higher value-added solutions We grow our managed services business through facility management contracts We use facility management contracts as a basis to organically grow our property management competencies We use our presence to acquire new installation and maintenance business throughout disciplines We harvest the full value from our current customer base and shifting to higher margin business with better managed risks We build deep capabilities in energy efficiency and sustainability , supported by megatrends, incentives and regulation shift Our Advisory & Engineering learns from the field , and our installation and maintenance operations benefit from our deep expertise in technical solutions Winning capabilities Our winning capabilities allow Caverion to differentiate and focus on a market full of opportunities. Our winning capabilities include:  Empowering our people to serve customers Focus on digitalised customer interface Continued focus on efficiency Presence close to our key long-term customers Majority of delivery is run by own employees Specialised customer engagement in key customer segments Commercial excellence for our different business types Be at the core of our customers’ solutions Solutions designed with customers Solutions expertise shared and replicated Our financial targets Caverion’s mid-term financial targets until the end of 2025 are: Cash conversion (LTM) : Operating cash flow before financial and tax items / EBITDA  > 100% (unchanged) Profitability : Adjusted EBITA > 5.5% of revenue (unchanged) Organic r evenue growth:  3−4% p.a. over the strategy period M&A revenue growth :  2−3% p.a. over the strategy period (new target) Debt leverage : Net debt/LTM Adjusted EBITDA < 2.5x Dividend policy:  Distribute at least 50% of the result for the year after taxes, however, taking leverage level into account.   Caverion in brief   Customers Business units Sustainability Innovation History Policies

Innovation

At the heart of our innovation activities is the development of new solutions to global urban challenges of smart cities.

Policies

Our future has a history

Our company is young, but we already have a long history and lots of valuable competence. Caverion was established through the demerger of Building Services and Industrial Services businesses from YIT Group in June 2013. We have a long heritage with roots in many different countries. As part of YIT, our roots go back to 1912 in Finland. In some divisions, the roots of later integrated companies go back even to the 19th century. This tree only shows some of the many acquisitions that formed the Caverion we are today. Through organic growth and several mergers and acquisitions, we developed to become the Caverion we are today. And this journey is continuing with several acquisitions in recent time such as Maintpartner, Huurre and Pelsu, to name just some. While we initially only built water supply plants, today we design, build, operate and maintain user-friendly and energy efficient solutions for buildings, infrastructure and industrial plants– with many long-term customer relationships lasting already decades. We keep building and renewing Caverion to stay at the top all the time with new talent, smart technologies and commercial models, answering and anticipating changing customer requirements. Caverion in brief   Customers Strategy Business units Sustainability Innovation   Policies   History of Caverion Share

Services and Projects – our business units

Services Our goal is to be a leading service company and our customers’ trusted partner, and to profitably grow faster than the market Share of 2023 revenue: 65% (EUR 1,620.6 million) Caverion is a partner for its customers within built environment services, from technical maintenance and property management services to solutions based on smart technologies and advisory services. We can offer our customers sustainable, flexible and high-quality service by: being a forerunner in sustainability, technology and digitalisation having a wide local service network. Our focus is on delivering impactful outcomes for our customers, including carbon footprint decrease, energy savings, improved end-user satisfaction and optimal building conditions. Projects As a selective master of projects, our goal is to set the optimal foundation for a long-term customer relationship which we further grow with our service capabilities throughout the entire lifecycle Share of 2023 revenue: 35% (EUR 870.5 million) Caverion delivers building technology and infrastructure projects for new built environment investments and modernisations. We enable our customers’ building performance: by being a lifecycle partner with design&build expertise, installing all building technologies and offering smart and energy efficient solutions, always focusing on connectivity and human-centric design.  Our customers count on us for future-proof installations and technical solutions that meet regulations, safety and sustainability requirements of the future. Services and Projects for industry We are improving efficiency, operational reliability and maintenance processes and help our customers to meet increasing sustainability requirements and develop towards knowledge-based management and operator-driven reliability. When the customers’ production or energy generation assets and processes operate as planned, production disruptions, uncontrolled emissions and waste are minimised. We offer solutions for the entire lifecycle of the investment - from pre-engineering to implementation and ensuring production continuity.  Caverion in brief   Customers Strategy   Sustainability Innovation History Policies

Providing excellent customer experiences

We focus on building long-term customer relationships, excellent customer and end-user experiences and enabling you to have a sustainable, digital future. We operate in a relationship business with a customer and life-cycle focus. We aim to grow together with our customers and focus on understanding their businesses and needs and delivering sustainable outcomes. Customer experience  is one of our four strategic themes. Customer experience is a priority in every business decision and we stay true to our purpose and our promise of Building Performance in every interaction. Our customers can trust our expert guidance during the entire life cycle of their buildings, infrastructure or industrial sites and processes: from design & build to technical and industrial maintenance as well as facility management, including smart technologies and advisory services. Most of our customers feel that we are really delivering well on our customer promise of “Building Performance”. Our customers work in various fields: Public sector Sustainable, functional, safe & secure and cost-efficient built environments with predictable quality and reliable cost estimates are important for all of us – for the entire society. Understanding the challenges and special characters of public investment, real estate and infrastructure projects and services requires open collaboration and innovative approaches. We can provide financially, technically and operationally optimal solutions – for the entire life cycle. High functionality and optimised conditions have a great impact on people’s health, safety and security and performance. By monitoring and adjusting facility conditions with a building management system and remote monitoring, we can help to create comfortable environments resulting in high user satisfaction and well-being of people. Real estate users Industry Can production efficiency be improved with process development and technical maintenance? Most definitely. By eliminating the factors slowing down the process and causing malfunctions, the wasted materials and loss of production time can be minimised. We offer industrial customers specialised knowledge, concepts and solutions based on decades of experience. How to plan sustainable and cost-efficient built environments that suit their current purposes but flexibly adapt to future requirements? As your partner, we ensure that your building or infrastructure is integrated, automated and future-proof: utilising the latest technology and digital, smart solutions. General contractors Real estate investors and developers Sustainable and digital solutions support in achieving carbon neutrality, good indoor climate and well-run buildings with guaranteed operational reliability. We help our partners to maintain asset value, prolong property lifetime, increase usability, and keep costs at the target level. Caverion in brief   Strategy Business units Sustainability Innovation History Policies  

Sustainability

We are committed to make a difference in sustainability together with our strategy and purpose: enabling performance and people’s wellbeing in smart and sustainably built environments.

Operating environment

Megatrends support our strategy Built environments are a major source of carbon emissions today. Buildings are responsible for 30% of Europe's CO 2 emissions. By modernising and digitalising buildings we can reduce the CO 2 emissions up to 20%. Also when industrial production facilities operate as…